I’m a designer, problem solver, storyteller, and strategist based in Nashville, TN.

I’m a designer, problem solver, storyteller, and strategist based in Nashville, TN.

I’m a designer, problem solver, storyteller, and strategist based in Nashville, TN.

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Generative AI Session Summary

WEB APP

Enhancing Asurion's tech support experience by leveraging generative AI to provide timely and relevant information, benefiting both experts and customers

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Secure-mockups

Secure+

WEB APP

Designing for greater user engagement and conversion within the premium experience to increase the number of active paid users

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AP-mockup

Asurion Photos

iOS | ANDROID | WEB APP

Utilizing design techniques to improve the first-time user experience and drive growth in both user numbers and activation rates

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Canned Messaging for Asurion Hub

WEB APP

Developing a messaging feature to empower experts and enhance efficiency while reducing overall business costs

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Chatbot

Asurion Claims Chatbot

CONVERSATION DESIGN

Applying conversation design principles to develop a chatbot that guides customers through the claims process

Coming soon
MALLORY MICHAEL